Customer success representative
Join our enthusiastic and ambitious team. We are a fast-growing high-tech scale up looking to have an international impact and tens of thousands of users on our low-code platform worldwide. Therefore, we are looking for the right people who want to contribute to realize our ambitions.
What will you do
30%
Setting up and organizing events, hackathons, etc. at customers
30%
Collecting data from customers through surveys, interviews, etc.
20%
Cooperate and support the customer success manager
20%
Thinking along with initiatives that we can roll out at existing customers
VIKTOR empower engineers to build and share applications that improve their productivity, knowledge sharing and their impact on the physical world around us. We are on a mission to unleash the world’s engineering potential. For example, a customer uses VIKTOR to design the longest immersed tunnel in the world, another one to optimize the design of wind turbine foundations. The users of the platform are engineers of big contractors and engineering firms like BAM, WSP and Arcadis. The applications that our users build on the platform have a major impact on their operation, for example large savings on CO2, material or costs.
As more and more customers use VIKTOR, we are setting up a Customer success team. The customers still have a lot of potential to expand, so you can think about how we can do this from the start and what initiatives we can take to increase adoption. In addition to supporting and organizing, you are in contact with customers a lot to gather more information. Because the team is growing, there are plenty of opportunities to grow into customer success manager.
Your profile
You have affinity with software and engineering
You are curious and know how to ask the right questions
You enjoy pioneering and coming up with initiatives
You naturally put the customer first, which results in high customer satisfaction
You have finished your MSc in Design for Interaction or Strategic product design or similar
You speak and write fluent Dutch and English and are available at least 32 hours a week
What will you get?
Inspiring work environment in a fast-growing scale up and an ambitious team
Personal development budget and support to broaden yourself
A flat organizational structure, in which taking responsibility and initiative is encouraged
An international and dynamic scale up environment where you can make a lot of impact
Good employment conditions, 28 vacation days, legendary team activities, gym, lunch, flexibility and a cool office with the best view of Rotterdam
Why does our team like this job
""I am in daily contact with customers to maintain and expand the relationship. Thinking along with customers about their vision on digitization and how this can be applied in low code applications is super cool. We are really moving the engineering industry forward with this and make sure that engineers don't have to do boring work anymore! ""
Wouter Riedijk
CEO and customer success manager
What can you expect from us?
Flexibility
It's about what you deliver. How, when and where? That's up to you. From our inspiring office or from your well-facilitated home office. First take the children to school in the morning or do some sports in the afternoon and then get back to work full of energy. Do what works best for you.
Healthy work-life balance
Of course you have a very nice job at VIKTOR ;). But other things are important too, such as family, friends and hobbies. Working overtime is avoided as much as possible. With 28 days off, we hope that you have enough time to do everything you love. If 28 days are not enough because you want to make a world trip, that is possible too!
Awesome team
Be part of an enthusiastic and driven team. We have a lot of fun and there is a plenty of room for ideas and initiatives. The most brilliant ideas often arise during a team outing, drinks or team building day. The weekly demos give you a good idea of what other colleagues are working on and how the platform is evolving. The flat structure ensures quick communication and decision-making.
Personal growth
Due to the monthly 1-on-1 conversations, there is constant attention on your personal growth and wellbeing. We are happy to help you develop yourself and realize your ambitions. You are part of a growing company where you contribute to innovative developments with a major impact. If you grow, we grow.
Our Five Stage Recruitment Process
1
Review
Thanks for your application! We will consider your application and contact you soon.
2
Phone Call
You have an interesting background! We are very curious and would like to learn more about you.
3
1st Job Interview
During a first interview we really get to know each other, and of course we tell you more about our vision and ambitions.
4
Assignment
We think you'll fit well with the team! Time to evaluate your (development) skills with some fun assignments.
5
2nd Job Interview
Nice skills! We are happy to have a second interview where we go deeper into the content of the position.
Job offer
We are both excited. You will receive a job offer and hopefully we can welcome you soon!
Apply for this position
Don't hesitate and apply right away! In case of questions, drop us a line at jobs@viktor.ai or contact HR directly via LinkedIn.