Customer Success Manager
We at VIKTOR are an enthusiast team with a strong background in software development and classical engineering disciplines.
What will you do
25%
Building and maintaining a strong relationship with enterprise customers
25%
Launching & evaluating initiatives to increase adoption at customers
25%
Collaboration with the sales team and the development team to achieve a smooth onboarding and expansion of customers
15%
Analyse the metrics of usage and take appropriate actions based on this data
10%
Further develop and improve the customer success journey
Our mission is to be the world-wide leader in creating and delivering software development tools for engineers to unlock their real potential. With our platform, we allow Engineers to focus on the complex issues and automate the boring stuff. Our customers use the VIKTOR platform to create and share applications that help them solve complex engineering problems (crane foundations, workability analysis, etc.). As a Customer Success Manager, you are in touch with digital leaders, managers, users and developers. Your role is to make sure they are all aligned and have everything they need to make their applications and VIKTOR a success. You are involved in the entire digitization process of our clients: from the identification of new developments to the release and usage of applications. Your advice has a big impact on the work of our customers and on the engineering industry.
You work together with sales, application development and marketing. Together you form a multidisciplinary team that works together to have the biggest possible impact.
We are in a very interesting period of scaling up and internationalization. So you can really have a big contribution to the company and help with the further design of the Customer Success process.
Don't hesitate and apply right away! In case of questions, drop us a line at jobs@viktor.ai or contact P&C directly via LinkedIn.
Your profile
You easily connect with people at all levels in an organisation
You are customer-oriented and see commercial opportunities, both in the short and long term
You have affinity with software, digitization and engineering automation and are eager to advise companies on these topics
You are able to analyse metrics of usage and have a data-driven and process oriented approach towards improvements
Experience with enterprise customers is an advantage, as is experience within a SaaS environment
An engineering background so you can quickly understand our customers and think along with them, is a plus
You speak and write English fluently, Dutch is a nice to have
What will you get?
An inspiring work environment and an ambitious team
We encourage personal development and offer opportunities to deepen or broaden yourself to grow with the company
An international and dynamic scale up environment where you can make a lot of impact
A flat organizational structure, in which taking responsibility and initiative is encouraged
Good employment conditions, 28 vacation days, legendary team activities, gym, lunch, flexibility and a cool office with the best view of Rotterdam
Why does our team like this job
"On a daily basis, I am in contact with customers to maintain and expand the relationship. Thinking along with customers about their vision on digitization and how this can be applied in low-code applications is super cool. We are really moving the engineering industry forward with this and make sure that engineers don't have to do boring work anymore! "
Karyna Azarian
Customer Success Manager
What can you expect from us?
Flexibility
It's about what you deliver. How, when and where? That's up to you. From our inspiring office or from your well-facilitated home office. First take the children to school in the morning or do some sports in the afternoon and then get back to work full of energy. Do what works best for you.
Healthy life-work balance
Of course you have a very nice job at VIKTOR ;). But other things are important too, such as family, friends and hobbies. Working overtime is avoided as much as possible. With 28 days off, we hope that you have enough time to do everything you love. If 28 days are not enough because you want to make a world trip, that is possible too!
Awesome team
Be part of an enthusiastic and driven team. We have a lot of fun and there is a plenty of room for ideas and initiatives. The most brilliant ideas often arise during a team outing, drinks or team building day. The weekly demos give you a good idea of what other colleagues are working on and how the platform is evolving. The flat structure ensures quick communication and decision-making.
Personal growth
Due to the monthly 1-on-1 conversations, there is constant attention on your personal growth and wellbeing. We are happy to help you develop yourself and realize your ambitions. You are part of a growing company where you contribute to innovative developments with a major impact. If you grow, we grow.
Our Five Stage Recruitment Process
1
Review
Thanks for your application! We will consider your application and contact you soon.
2
Phone Call
You have an interesting background! We are very curious and would like to learn more about you.
3
1st Job Interview
During a first interview we really get to know each other, and of course we tell you more about our vision and ambitions.
4
Assignment
We think you'll fit well with the team! Time to evaluate your (development) skills with some fun assignments.
5
2nd Job Interview
Nice skills! We are happy to have a second interview where we go deeper into the content of the position.
Job offer
We are both excited. You will receive a job offer and hopefully we can welcome you soon!
Apply for this position
Don't hesitate and apply right away! In case of questions, drop us a line at jobs@viktor.ai or contact HR directly via LinkedIn.
