Customer Succes Manager
Help engineers move from manual work to AI-powered engineering. We are a growing high-tech scale-up looking with an international impact and tens of thousands of users on our AI-powered platform worldwide. Therefore, we are looking for the right people who want to contribute to realize our ambitions.
What will you do
35%
Strategic Account Management
25%
Onboarding and adoption
20%
Renewals, churn prevention, and expansion
10%
Reporting and CRM discipline
10%
Customer insights and market feedback
As a Customer Succes Manager you own a portfolio of strategic accounts. Customers include engineering firms like KBR, Arcadis, and WSP. Strategic accounts where depth of relationship and quality of engagement matter. Your buyers are digital leaders, engineering managers, and executives at firms that build infrastructure, industrial systems, and technical environments. They have adopted the platform. Your job is to make sure that decision keeps proving itself.
The Professional Services team handles the technical implementation. You handle the strategic and commercial relationship around it. One week you are navigating a renewal with a global engineering firm procurement team. The next, you are helping a regional consultancy build the internal case to expand their usage. Both require a different approach. You know how to read the difference.
Your responsibilities
- Build and maintain strategic account plans for each customer in your portfolio
- Lead structured onboarding in close coordination with the Professional Services team
- Drive platform adoption and help customers quantify what they are getting from it
- Own renewals end to end preparation, procurement navigation, negotiation, and close
- Identify and develop expansion opportunities within existing accounts
- Support customers through the internal change that comes with adopting new technology, the organizational side, not the technical side
- Maintain clean, current account data and report on portfolio health on a regular cadence
- Bring customer feedback into the business with structure and recommendation, not just observation
Excited for this role? We'd like to hear from you!
Your profile
5+ years in customer success, account management, or client-facing consulting, with a portfolio you can speak to specifically
Background in or genuine affinity with engineering, construction, infrastructure, or manufacturing. You can hold a credible conversation with someone who has spent their career as an engineer
Familiar with enterprise procurement and contract negotiation, this does not intimidate you
Able to navigate complex stakeholder environments and drive internal change at customer organisations
Strong commercial awareness and the ability to identify expansion opportunities.
Fluent in English. Dutch strongly preferred. Available 40 hours a week.
Your benefits
You work alongside a team in which most people have an engineering background. When you bring a customer challenge to the table, the people around you understand the domain.
You own your development. A 1000 euro annual budget is yours to spend on courses, conferences, or tools that help you grow. Your team lead is there to support you, not to define the path for you
You contribute to a platform used by engineering firms across the world. The impact of your work is visible and measurable.
You work in a flat structure where decisions are made quickly and you stay close to the work that matters.
You get 28 vacation days, a 5% pension contribution, free gym access, hybrid working, and an office in Rotterdam with a clear view of the city.
Competitive salary + performance bonus. We are transparent about the numbers from the first conversation.
Why does our team like this job
"Every day, I engage with customers to nurture and expand relationships. It's exciting to discuss their digital transformation visions and how low-code applications can bring these to life. We’re pushing the engineering industry forward, helping engineers avoid repetitive tasks and focus on what matters most!"
Léonard Bonnet
Teamlead customer success
What can you expect from us?
Flexibility
It's about what you deliver. How, when and where? That's up to you. From our inspiring office or from your well-facilitated home office. First take the children to school in the morning or do some sports in the afternoon and then get back to work full of energy. Do what works best for you.
Healthy life-work balance
Of course you have a very nice job at VIKTOR ;). But other things are important too, such as family, friends and hobbies. Working overtime is avoided as much as possible. With 28 days off, we hope that you have enough time to do everything you love. If 28 days are not enough because you want to make a world trip, that is possible too!
Awesome team
Be part of an enthusiastic and driven team. We have a lot of fun and there is a plenty of room for ideas and initiatives. The most brilliant ideas often arise during a team outing, drinks or team building day. The weekly demos give you a good idea of what other colleagues are working on and how the platform is evolving. The flat structure ensures quick communication and decision-making.
Personal growth
Due to the monthly 1-on-1 conversations, there is constant attention on your personal growth and wellbeing. We are happy to help you develop yourself and realize your ambitions. You are part of a growing company where you contribute to innovative developments with a major impact. If you grow, we grow.
Our Five Stage Recruitment Process
1
Review
Thanks for your application! We will consider your application and contact you soon.
2
Phone Call
You have an interesting background! We are very curious and would like to learn more about you.
3
1st Job Interview
During a first interview we really get to know each other, and of course we tell you more about our vision and ambitions.
4
Assignment
We think you'll fit well with the team! Time to evaluate your (development) skills with some fun assignments.
5
2nd Job Interview
Nice skills! We are happy to have a second interview where we go deeper into the content of the position.
Job offer
We are both excited. You will receive a job offer and hopefully we can welcome you soon!
Apply for this position
Don't hesitate and apply right away! In case of questions, drop us a line at jobs@viktor.ai or contact HR directly via LinkedIn.
